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Terms & Conditions

Terms & Conditions

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Welcome to SpotWigo ("SpotWigo", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of the SpotWigo website, mobile applications, and related services (collectively, the "Services").

By accessing or using SpotWigo, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our Services.

Table of Contents

  1. Definitions
  2. Eligibility
  3. User Accounts
  4. Services
  5. Booking Process
  6. Pricing & Payments
  7. Cancellations & Refunds
  8. User Responsibilities
  9. Helper Responsibilities
  10. Prohibited Activities
  11. Ratings & Reviews
  12. Safety
  13. Intellectual Property
  14. Third-Party Services
  15. Suspension & Termination
  16. Disclaimer of Warranties
  17. Limitation of Liability
  18. Indemnification
  19. Force Majeure
  20. Governing Law
  21. Changes to These Terms
  22. Contact Information

1. Definitions

For the purposes of these Terms:

  • SpotWigo refers to the SpotWigo platform, website, mobile applications, and related services.
  • Customer refers to a person requesting services through SpotWigo.
  • Helper refers to an independent service provider offering services through SpotWigo.
  • Booking refers to a confirmed service request placed through SpotWigo.
  • Service Fee means the amount charged by SpotWigo for facilitating the booking.
  • Platform means the SpotWigo website and mobile applications.

2. Eligibility

To use SpotWigo, you must:

  • Be at least 18 years old.
  • Provide accurate and complete information.
  • Have the legal capacity to enter into binding agreements.
  • Comply with all applicable laws and regulations.

SpotWigo reserves the right to refuse service to anyone at its sole discretion.

3. User Accounts

To access certain features, you must create an account.

You agree to:

  • Keep your information accurate and up to date.
  • Maintain the confidentiality of your login credentials.
  • Notify SpotWigo immediately of unauthorized account access.
  • Be responsible for all activity under your account.

SpotWigo is not liable for losses resulting from unauthorized use of your account.

4. Services

SpotWigo provides a technology platform that connects Customers with independent Helpers.

SpotWigo does not directly provide helper services.

Available services may include:

  • Shopping Assistance
  • Bag Carrying
  • Airport Assistance
  • Moving Assistance
  • Other services introduced in the future

Service availability depends on location and Helper availability.

5. Booking Process

When placing a booking:

  1. Select the desired service.
  2. Choose the duration (if applicable).
  3. Provide service location.
  4. Complete payment.
  5. Wait for a Helper to accept the booking.
  6. Receive booking confirmation.

A booking is considered confirmed only after payment is successful and a Helper has accepted the request.

6. Pricing & Payments

Prices displayed within the application include applicable platform charges unless otherwise stated.

Payment methods may include:

  • Credit Cards
  • Debit Cards
  • Apple Pay
  • Google Pay
  • SpotWigo Wallet
  • Other supported payment methods

SpotWigo reserves the right to modify pricing at any time.

Payments are processed securely through third-party payment providers.

7. Cancellations & Refunds

Customers may cancel bookings subject to the SpotWigo Cancellation & Refund Policy.

Refund eligibility depends on:

  • Booking status
  • Time of cancellation
  • Helper assignment
  • Applicable promotional offers

SpotWigo reserves the right to deny refunds where abuse or fraudulent activity is detected.

8. User Responsibilities

Customers agree to:

  • Provide accurate booking information.
  • Be available at the scheduled location.
  • Treat Helpers respectfully.
  • Maintain a safe environment.
  • Pay applicable charges.

Customers must not request services outside the SpotWigo platform to avoid fees.

9. Helper Responsibilities

Helpers agree to:

  • Arrive on time.
  • Provide professional service.
  • Follow applicable laws.
  • Respect customers and their property.
  • Maintain accurate profile information.
  • Complete bookings honestly.

Helpers are independent contractors and are not employees of SpotWigo.

10. Prohibited Activities

Users must not:

  • Violate any laws.
  • Use fake identities.
  • Commit fraud.
  • Harass other users.
  • Upload malicious software.
  • Interfere with platform operations.
  • Attempt unauthorized access.
  • Share offensive, abusive, or illegal content.
  • Circumvent SpotWigo payments.
  • Encourage off-platform transactions.

Violation may result in account suspension or permanent removal.

11. Ratings & Reviews

Customers and Helpers may leave ratings and reviews after completed bookings.

SpotWigo may remove reviews that:

  • Contain abusive language.
  • Include false information.
  • Violate applicable laws.
  • Contain personal information.
  • Are intended to manipulate ratings.

Repeated abuse of the review system may result in account restrictions.

12. Safety

SpotWigo encourages safe interactions between Customers and Helpers.

Users should:

  • Verify booking details.
  • Never share OTPs until appropriate.
  • Report suspicious behaviour immediately.
  • Use in-app communication whenever possible.

In emergencies, contact your local emergency services before contacting SpotWigo.

13. Intellectual Property

All content on SpotWigo, including:

  • Logos
  • Graphics
  • Icons
  • Software
  • Source code
  • Text
  • Images
  • Designs

is owned by SpotWigo or its licensors and is protected under applicable intellectual property laws.

You may not copy, modify, distribute, or reproduce any part of the Services without prior written permission.

14. Third-Party Services

SpotWigo integrates with third-party providers including:

  • Payment processors
  • Authentication providers
  • Maps and navigation services
  • Push notification providers
  • Analytics services

SpotWigo is not responsible for the content, policies, or practices of third-party services.

15. Suspension & Termination

SpotWigo may suspend or terminate accounts for:

  • Fraudulent activity
  • Repeated cancellations
  • Abuse of Helpers or Customers
  • Chargebacks
  • Violation of these Terms
  • Illegal activity

Termination may occur without prior notice where necessary to protect users or the platform.

16. Disclaimer of Warranties

SpotWigo provides the Services on an "as is" and "as available" basis.

We do not guarantee:

  • Continuous availability.
  • Error-free operation.
  • Availability of Helpers.
  • Completion of every booking.
  • Specific outcomes from services.

To the fullest extent permitted by law, SpotWigo disclaims all warranties, express or implied.

17. Limitation of Liability

To the maximum extent permitted by law, SpotWigo shall not be liable for:

  • Indirect damages.
  • Lost profits.
  • Lost business opportunities.
  • Data loss.
  • Service interruptions.
  • Personal disputes between Customers and Helpers.
  • Acts or omissions of independent Helpers.

Our total liability shall not exceed the total amount paid by the Customer for the booking giving rise to the claim, except where prohibited by applicable law.

18. Indemnification

You agree to indemnify and hold harmless SpotWigo, its directors, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from:

  • Your use of the Services.
  • Your violation of these Terms.
  • Your violation of applicable laws.
  • Your infringement of third-party rights.

19. Force Majeure

SpotWigo shall not be liable for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters.
  • Government actions.
  • Internet outages.
  • Labour disputes.
  • Epidemics or pandemics.
  • War or civil unrest.
  • Power failures.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which SpotWigo operates.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

21. Changes to These Terms

SpotWigo may update these Terms at any time.

If material changes are made, we may notify users through:

  • The website.
  • Mobile application.
  • Email.
  • In-app notifications.

Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

22. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

SpotWigo

Email: legal@spotwigo.com

Support: support@spotwigo.com

Website: https://spotwigo.com

Additional Terms for Helpers

Helpers acknowledge that:

  • They operate as independent service providers.
  • SpotWigo does not guarantee a minimum number of bookings.
  • Earnings depend on completed bookings.
  • Helpers are responsible for any taxes or legal obligations applicable to their earnings.
  • Helpers must maintain accurate banking information for payouts.
  • SpotWigo may temporarily hold payouts where fraud or policy violations are suspected.

Additional Terms for Customers

Customers acknowledge that:

  • Booking requests are subject to Helper availability.
  • Estimated arrival times are approximate.
  • Service duration begins when the booking is marked as In Progress.
  • Customers are responsible for providing accurate addresses and service details.
  • False bookings or misuse of the platform may result in suspension.

Entire Agreement

These Terms & Conditions, together with the Privacy Policy, Cancellation & Refund Policy, and any additional policies published by SpotWigo, constitute the entire agreement between you and SpotWigo regarding your use of the Services.

By using SpotWigo, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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