Terms & Conditions
Effective Date: January 1, 2026
Last Updated: January 1, 2026
Welcome to SpotWigo ("SpotWigo", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of the SpotWigo website, mobile applications, and related services (collectively, the "Services").
By accessing or using SpotWigo, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our Services.
Table of Contents
- Definitions
- Eligibility
- User Accounts
- Services
- Booking Process
- Pricing & Payments
- Cancellations & Refunds
- User Responsibilities
- Helper Responsibilities
- Prohibited Activities
- Ratings & Reviews
- Safety
- Intellectual Property
- Third-Party Services
- Suspension & Termination
- Disclaimer of Warranties
- Limitation of Liability
- Indemnification
- Force Majeure
- Governing Law
- Changes to These Terms
- Contact Information
1. Definitions
For the purposes of these Terms:
- SpotWigo refers to the SpotWigo platform, website, mobile applications, and related services.
- Customer refers to a person requesting services through SpotWigo.
- Helper refers to an independent service provider offering services through SpotWigo.
- Booking refers to a confirmed service request placed through SpotWigo.
- Service Fee means the amount charged by SpotWigo for facilitating the booking.
- Platform means the SpotWigo website and mobile applications.
2. Eligibility
To use SpotWigo, you must:
- Be at least 18 years old.
- Provide accurate and complete information.
- Have the legal capacity to enter into binding agreements.
- Comply with all applicable laws and regulations.
SpotWigo reserves the right to refuse service to anyone at its sole discretion.
3. User Accounts
To access certain features, you must create an account.
You agree to:
- Keep your information accurate and up to date.
- Maintain the confidentiality of your login credentials.
- Notify SpotWigo immediately of unauthorized account access.
- Be responsible for all activity under your account.
SpotWigo is not liable for losses resulting from unauthorized use of your account.
4. Services
SpotWigo provides a technology platform that connects Customers with independent Helpers.
SpotWigo does not directly provide helper services.
Available services may include:
- Shopping Assistance
- Bag Carrying
- Event Management
- Moving Assistance
- Other services introduced in the future
Service availability depends on location and Helper availability.
5. Booking Process
When placing a booking:
- Select the desired service.
- Choose the duration (if applicable).
- Provide service location.
- Complete payment.
- Wait for a Helper to accept the booking.
- Receive booking confirmation.
A booking is considered confirmed only after payment is successful and a Helper has accepted the request.
6. Pricing & Payments
Prices displayed within the application include applicable platform charges unless otherwise stated.
Payment methods may include:
- Credit Cards
- Debit Cards
- Apple Pay
- Google Pay
- SpotWigo Wallet
- Other supported payment methods
SpotWigo reserves the right to modify pricing at any time.
Payments are processed securely through third-party payment providers.
7. Cancellations & Refunds
Customers may cancel bookings subject to the SpotWigo Cancellation & Refund Policy.
Refund eligibility depends on:
- Booking status
- Time of cancellation
- Helper assignment
- Applicable promotional offers
SpotWigo reserves the right to deny refunds where abuse or fraudulent activity is detected.
8. User Responsibilities
Customers agree to:
- Provide accurate booking information.
- Be available at the scheduled location.
- Treat Helpers respectfully.
- Maintain a safe environment.
- Pay applicable charges.
Customers must not request services outside the SpotWigo platform to avoid fees.
9. Helper Responsibilities
Helpers agree to:
- Arrive on time.
- Provide professional service.
- Follow applicable laws.
- Respect customers and their property.
- Maintain accurate profile information.
- Complete bookings honestly.
Helpers are independent contractors and are not employees of SpotWigo.
10. Prohibited Activities
Users must not:
- Violate any laws.
- Use fake identities.
- Commit fraud.
- Harass other users.
- Upload malicious software.
- Interfere with platform operations.
- Attempt unauthorized access.
- Share offensive, abusive, or illegal content.
- Circumvent SpotWigo payments.
- Encourage off-platform transactions.
Violation may result in account suspension or permanent removal.
11. Ratings & Reviews
Customers and Helpers may leave ratings and reviews after completed bookings.
SpotWigo may remove reviews that:
- Contain abusive language.
- Include false information.
- Violate applicable laws.
- Contain personal information.
- Are intended to manipulate ratings.
Repeated abuse of the review system may result in account restrictions.
12. Safety
SpotWigo encourages safe interactions between Customers and Helpers.
Users should:
- Verify booking details.
- Never share OTPs until appropriate.
- Report suspicious behaviour immediately.
- Use in-app communication whenever possible.
In emergencies, contact your local emergency services before contacting SpotWigo.
13. Intellectual Property
All content on SpotWigo, including:
- Logos
- Graphics
- Icons
- Software
- Source code
- Text
- Images
- Designs
is owned by SpotWigo or its licensors and is protected under applicable intellectual property laws.
You may not copy, modify, distribute, or reproduce any part of the Services without prior written permission.
14. Third-Party Services
SpotWigo integrates with third-party providers including:
- Payment processors
- Authentication providers
- Maps and navigation services
- Push notification providers
- Analytics services
SpotWigo is not responsible for the content, policies, or practices of third-party services.
15. Suspension & Termination
SpotWigo may suspend or terminate accounts for:
- Fraudulent activity
- Repeated cancellations
- Abuse of Helpers or Customers
- Chargebacks
- Violation of these Terms
- Illegal activity
Termination may occur without prior notice where necessary to protect users or the platform.
16. Disclaimer of Warranties
SpotWigo provides the Services on an "as is" and "as available" basis.
We do not guarantee:
- Continuous availability.
- Error-free operation.
- Availability of Helpers.
- Completion of every booking.
- Specific outcomes from services.
To the fullest extent permitted by law, SpotWigo disclaims all warranties, express or implied.
17. Limitation of Liability
To the maximum extent permitted by law, SpotWigo shall not be liable for:
- Indirect damages.
- Lost profits.
- Lost business opportunities.
- Data loss.
- Service interruptions.
- Personal disputes between Customers and Helpers.
- Acts or omissions of independent Helpers.
Our total liability shall not exceed the total amount paid by the Customer for the booking giving rise to the claim, except where prohibited by applicable law.
18. Indemnification
You agree to indemnify and hold harmless SpotWigo, its directors, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from:
- Your use of the Services.
- Your violation of these Terms.
- Your violation of applicable laws.
- Your infringement of third-party rights.
19. Force Majeure
SpotWigo shall not be liable for delays or failures caused by events beyond our reasonable control, including:
- Natural disasters.
- Government actions.
- Internet outages.
- Labour disputes.
- Epidemics or pandemics.
- War or civil unrest.
- Power failures.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which SpotWigo operates.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.
21. Changes to These Terms
SpotWigo may update these Terms at any time.
If material changes are made, we may notify users through:
- The website.
- Mobile application.
- Email.
- In-app notifications.
Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
22. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
SpotWigo
Email: legal@spotwigo.com
Support: support@spotwigo.com
Website: https://spotwigo.com
23. SMS & Mobile Text Messaging Terms
SpotWigo offers an optional mobile text messaging service to provide transactional booking updates, customer care, and promotional announcements.
A. Opt-In & Consent
By providing your mobile phone number on our website (https://spotwigo.com/sms-opt-in) or in our mobile application and actively selecting the consent checkbox, you agree to receive recurring automated and manual SMS/MMS messages from SpotWigo. Consent is not a condition of purchase or using SpotWigo services.
B. Message Types & Frequency
Messages may include:
- Helper booking status and confirmation alerts
- Helper arrival and real-time tracking updates
- Customer support responses and verification codes
- Occasional promotional offers and seasonal discounts
Message frequency varies based on your account activity (typically up to 4 messages per month).
C. Opt-Out & Unsubscribe (STOP)
You can cancel the SMS service at any time by texting STOP, CANCEL, END, or UNSUBSCRIBE to our number. You will receive a single confirmation message confirming that you have been unsubscribed, and you will receive no further messages unless you re-subscribe.
D. Customer Assistance (HELP)
If you need help or have questions regarding our text messaging program, text HELP to our number or email us at support@spotwigo.com.
E. Rates & Carrier Disclaimer
Standard message and data rates may apply for any messages sent to you from us and to us from you. Contact your wireless carrier if you have questions regarding your text or data plan. Wireless carriers are not liable for delayed or undelivered messages.
Additional Terms for Helpers
Helpers acknowledge that:
- They operate as independent service providers.
- SpotWigo does not guarantee a minimum number of bookings.
- Earnings depend on completed bookings.
- Helpers are responsible for any taxes or legal obligations applicable to their earnings.
- Helpers must maintain accurate banking information for payouts.
- SpotWigo may temporarily hold payouts where fraud or policy violations are suspected.
Additional Terms for Customers
Customers acknowledge that:
- Booking requests are subject to Helper availability.
- Estimated arrival times are approximate.
- Service duration begins when the booking is marked as In Progress.
- Customers are responsible for providing accurate addresses and service details.
- False bookings or misuse of the platform may result in suspension.
Entire Agreement
These Terms & Conditions, together with the Privacy Policy, Cancellation & Refund Policy, and any additional policies published by SpotWigo, constitute the entire agreement between you and SpotWigo regarding your use of the Services.
By using SpotWigo, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Have further questions?
Our support team is available 7 days a week.