Spotwigo LogoSpotWigo
Back to home

Legal

Community Guidelines

Community Guidelines

Effective Date: January 1, 2026
Last Updated: January 1, 2026

At SpotWigo, we are committed to creating a safe, respectful, and trustworthy community for Customers and Helpers. These Community Guidelines explain the standards of behaviour expected from everyone using the SpotWigo platform.

By using SpotWigo, you agree to follow these guidelines in addition to our Terms & Conditions, Privacy Policy, and other applicable policies.

Failure to comply with these guidelines may result in warnings, temporary suspension, permanent account termination, or legal action where appropriate.

Table of Contents

  1. Our Community Values
  2. Respect Everyone
  3. Safety First
  4. Honest Behaviour
  5. Booking Responsibilities
  6. Communication Guidelines
  7. Customer Responsibilities
  8. Helper Responsibilities
  9. Payments & Off-Platform Transactions
  10. Ratings & Reviews
  11. Fraud & Abuse
  12. Prohibited Conduct
  13. Illegal Activities
  14. Account Integrity
  15. Property & Personal Belongings
  16. Reporting Issues
  17. Enforcement
  18. Contact Us

1. Our Community Values

SpotWigo is built on five core principles:

  • Respect
  • Safety
  • Trust
  • Professionalism
  • Accountability

Every member of our community is expected to contribute to a positive and welcoming environment.

2. Respect Everyone

Treat everyone with dignity and respect.

Always:

  • Be polite and courteous.
  • Respect personal boundaries.
  • Communicate professionally.
  • Be patient and understanding.
  • Respect different backgrounds and cultures.

Never:

  • Use abusive language.
  • Harass another user.
  • Threaten or intimidate others.
  • Discriminate based on race, ethnicity, nationality, religion, gender, disability, age, or any other protected characteristic.
  • Bully or intentionally embarrass others.

SpotWigo has zero tolerance for hate speech or discriminatory behaviour.

3. Safety First

Safety is our highest priority.

Customers and Helpers should:

  • Verify booking details before starting.
  • Use the app throughout the booking.
  • Follow all applicable laws.
  • Stay alert to their surroundings.
  • Report suspicious behaviour immediately.

Do not:

  • Meet in unsafe locations.
  • Share confidential information unnecessarily.
  • Allow unauthorised individuals to participate in a booking.
  • Continue a booking if you feel unsafe.

If you are in immediate danger, contact your local emergency services before contacting SpotWigo.

4. Honest Behaviour

All users must act honestly.

Do not:

  • Create fake bookings.
  • Provide false information.
  • Impersonate another person.
  • Submit fake documents.
  • Misrepresent your identity.
  • Manipulate booking details.
  • Attempt to deceive other users.

Honesty helps maintain trust across the SpotWigo community.

5. Booking Responsibilities

Bookings should only be made for genuine service needs.

Customers should:

  • Provide accurate addresses.
  • Clearly describe the requested service.
  • Be available at the scheduled time.
  • Provide a safe environment.

Helpers should:

  • Accept only bookings they intend to complete.
  • Arrive on time.
  • Complete services professionally.
  • Notify Customers promptly if delays occur.

Repeated cancellations or no-shows may lead to account restrictions.

6. Communication Guidelines

Keep communication respectful and relevant to the booking.

Use SpotWigo's communication tools whenever possible.

Avoid:

  • Spam
  • Offensive language
  • Repeated unwanted messages
  • Sharing misleading information
  • Harassment

Never pressure another user to communicate outside the platform.

7. Customer Responsibilities

Customers are expected to:

  • Treat Helpers respectfully.
  • Provide accurate booking information.
  • Be present at the agreed location.
  • Ensure pets or hazards are properly managed.
  • Pay for services through SpotWigo.
  • Cooperate during the service.

Customers must not:

  • Ask Helpers to perform illegal or dangerous tasks.
  • Request services outside the agreed booking.
  • Demand unpaid additional work.
  • Offer or request off-platform payments.

8. Helper Responsibilities

Helpers represent the quality of the SpotWigo marketplace.

Helpers should:

  • Arrive on time.
  • Wear appropriate clothing.
  • Behave professionally.
  • Follow booking instructions.
  • Respect customer privacy.
  • Handle belongings with care.

Helpers must not:

  • Demand additional payments.
  • Accept cash payments outside the platform unless explicitly supported.
  • Perform unsafe tasks.
  • Misrepresent completed work.
  • Continue working after a booking has ended without agreement.

9. Payments & Off-Platform Transactions

All bookings and payments should be completed through SpotWigo.

Do not:

  • Ask users to pay outside the app.
  • Offer discounts in exchange for cash payments.
  • Share personal payment details.
  • Attempt to avoid SpotWigo service fees.

Off-platform transactions remove important protections such as secure payments, support, and dispute resolution.

Users who repeatedly encourage off-platform payments may lose access to SpotWigo.

10. Ratings & Reviews

Ratings and reviews help improve the platform.

Reviews should:

  • Be honest.
  • Be respectful.
  • Reflect actual experiences.
  • Remain relevant to the booking.

Do not:

  • Leave fake reviews.
  • Exchange reviews for rewards.
  • Threaten users with negative reviews.
  • Use offensive language.
  • Include personal information.

SpotWigo may remove reviews that violate these guidelines.

11. Fraud & Abuse

SpotWigo actively monitors fraudulent behaviour.

Examples include:

  • Fake bookings.
  • Identity fraud.
  • Stolen payment methods.
  • Chargeback abuse.
  • False refund claims.
  • Fake Helper accounts.
  • Booking manipulation.
  • Artificially inflating ratings.

Fraud may result in:

  • Immediate account suspension.
  • Permanent account removal.
  • Cancellation of bookings.
  • Legal action where appropriate.

12. Prohibited Conduct

The following behaviour is strictly prohibited:

  • Violence or threats.
  • Sexual harassment.
  • Stalking.
  • Extortion.
  • Blackmail.
  • Hate speech.
  • Offensive content.
  • Sharing explicit material.
  • Illegal gambling.
  • Drug-related activity.
  • Weapons-related activity.
  • Encouraging criminal behaviour.
  • Damaging another person's property.
  • Attempting to hack or disrupt SpotWigo systems.

13. Illegal Activities

SpotWigo may not be used to facilitate illegal activities.

Examples include:

  • Theft.
  • Fraud.
  • Money laundering.
  • Human trafficking.
  • Identity theft.
  • Counterfeit goods.
  • Illegal transportation.
  • Smuggling.
  • Any activity prohibited by applicable law.

SpotWigo will cooperate with law enforcement where legally required.

14. Account Integrity

Each person should maintain only one account unless explicitly authorised by SpotWigo.

Do not:

  • Share your account.
  • Sell your account.
  • Transfer your account.
  • Use another person's account.
  • Circumvent account restrictions.
  • Create new accounts after suspension.

Keep your login credentials secure.

15. Property & Personal Belongings

Customers and Helpers should respect each other's property.

Do not:

  • Damage property.
  • Remove belongings without permission.
  • Access restricted areas.
  • Handle valuable items unnecessarily.

If accidental damage occurs:

  • Inform the other party immediately.
  • Report the incident through SpotWigo Support.
  • Cooperate during any investigation.

16. Reporting Issues

Please report any behaviour that violates these Community Guidelines.

Examples include:

  • Harassment.
  • Fraud.
  • Unsafe conduct.
  • Fake accounts.
  • Offensive content.
  • Threats.
  • Property damage.

Reports should include:

  • Booking ID.
  • Description of the incident.
  • Supporting photos or screenshots (if available).
  • Any additional relevant information.

SpotWigo reviews all reports confidentially and fairly.

17. Enforcement

SpotWigo may take action when these Community Guidelines are violated.

Possible actions include:

  • Educational warnings.
  • Removal of content.
  • Temporary account restrictions.
  • Suspension.
  • Permanent account termination.
  • Cancellation of bookings.
  • Removal of Helper status.
  • Withholding payouts where permitted by law.
  • Reporting unlawful activity to authorities.

The severity of enforcement depends on the nature and frequency of the violation.

Contact Us

If you have questions about these Community Guidelines or wish to report misconduct, please contact us:

SpotWigo

Community Support: support@spotwigo.com

Safety Team: safety@spotwigo.com

Website: https://spotwigo.com

Our Commitment

SpotWigo is committed to building a community where Customers and Helpers can connect with confidence, respect, and trust.

Every member of the SpotWigo community plays an important role in maintaining a safe, reliable, and professional platform for everyone.

Thank you for helping us create a better SpotWigo experience.

Still have a question?

Our team is here to help every day.

Contact us