Privacy Policy
Effective Date: January 1, 2026
Last Updated: January 1, 2026
Welcome to SpotWigo ("SpotWigo", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SpotWigo website, mobile applications, and related services (collectively, the "Services").
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
Table of Contents
- Information We Collect
- How We Use Your Information
- Location Information
- Payment Information
- Identity Verification
- Communications
- Sharing Your Information
- Cookies & Tracking Technologies
- Data Retention
- Data Security
- Your Rights
- Children's Privacy
- Third-Party Services
- International Data Transfers
- Changes to This Privacy Policy
- Contact Us
1. Information We Collect
We collect information that you provide directly, information collected automatically, and information obtained from third-party services.
A. Personal Information
When creating an account or booking a service, we may collect:
- Full name
- Email address
- Phone number
- Profile photo
- Residential or service address
- Date of birth (where required)
- Emergency contact (optional)
For Helpers, we may additionally collect:
- Government-issued ID
- Selfie verification
- Bank account details
- Tax information (where applicable)
- Background verification documents
- Driving license (if applicable)
B. Booking Information
When you request or provide services, we collect:
- Service type
- Booking history
- Service date and time
- Booking duration
- Booking notes
- Helper assigned
- Ratings and reviews
- Cancellation details
C. Device Information
We automatically collect:
- Device model
- Operating system
- Browser type
- IP address
- Device identifiers
- App version
- Crash reports
- Diagnostic information
D. Usage Information
We may collect:
- Pages viewed
- Features used
- Search history
- Booking activity
- Time spent in the app
- Referral source
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process bookings
- Match customers with nearby Helpers
- Process payments and refunds
- Verify identities
- Prevent fraud
- Improve our platform
- Provide customer support
- Send service updates
- Notify you about booking status
- Personalize your experience
- Meet legal obligations
3. Location Information
SpotWigo requires location information to operate certain features.
Depending on your permissions, we may collect:
- Real-time GPS location
- Approximate location
- Pickup location
- Destination (if applicable)
- Helper live location during active bookings
Location information is used to:
- Find nearby Helpers
- Calculate travel distance
- Improve arrival estimates
- Enable live tracking
- Prevent fraudulent activity
You can disable location permissions through your device settings; however, certain Services may not function properly.
4. Payment Information
Payments are securely processed through trusted third-party payment providers.
SpotWigo does not store your complete payment card information.
Depending on your payment method, payment processors may collect:
- Payment token
- Payment method
- Billing address
- Transaction history
- Payment status
Payment providers maintain their own privacy policies.
5. Identity Verification
To maintain a safe marketplace, SpotWigo may request identity verification.
Verification may include:
- Government-issued ID
- Selfie verification
- Address verification
- Phone verification
- Email verification
Helper verification may also include:
- Background checks
- Employment eligibility
- Banking verification
6. Communications
We may contact you regarding:
- Booking confirmations
- Booking reminders
- OTP verification
- Service updates
- Security alerts
- Account changes
- Customer support
- Marketing communications (where permitted)
You may unsubscribe from promotional emails at any time.
Transactional communications cannot be disabled while using our Services.
7. Sharing Your Information
We do not sell your personal information.
We may share information with:
Service Providers
Including:
- Payment processors
- Cloud hosting providers
- Analytics providers
- Notification providers
- Customer support tools
Helpers
When you book a service, your assigned Helper may receive:
- First name
- Pickup location
- Booking details
- Contact information (where necessary)
Customers
Helpers may share:
- Name
- Profile photo
- Ratings
- Live location during active bookings
Legal Authorities
We may disclose information if required by law, including:
- Court orders
- Government investigations
- Fraud investigations
- Public safety requests
Business Transfers
If SpotWigo is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
8. Cookies & Tracking Technologies
Our website may use:
- Cookies
- Local storage
- Analytics tools
- Session cookies
- Authentication cookies
These technologies help us:
- Remember preferences
- Improve performance
- Analyze traffic
- Prevent fraud
You may disable cookies through your browser settings.
9. Data Retention
We retain information only as long as necessary. Examples include:
- Account information
- Booking history
- Transaction records
- Tax records
- Customer support communications
Some records may be retained longer where required by law.
10. Data Security
We implement appropriate security measures, including:
- HTTPS encryption
- Secure authentication
- Access controls
- Encrypted payment processing
- Database security
- Continuous monitoring
While we strive to protect your information, no method of electronic storage or transmission is completely secure.
11. Your Rights
Depending on your location, you may have the right to:
- Access your information
- Correct inaccurate information
- Delete your account
- Request data portability
- Restrict processing
- Withdraw consent
- Object to certain processing
To exercise these rights, please contact us using the details below.
12. Children's Privacy
SpotWigo is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
13. Third-Party Services
Our Services may integrate with third-party providers including:
- Payment processors
- Authentication providers
- Maps and location services
- Push notification providers
- Analytics platforms
Your use of these services may also be governed by their respective privacy policies.
14. International Data Transfers
Your information may be stored or processed in countries other than your own.
Where required by law, we implement appropriate safeguards to protect personal information during international transfers.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When significant changes are made, we will:
- Update the "Last Updated" date.
- Notify users through the app or website where appropriate.
Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.
16. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
SpotWigo
Email: privacy@spotwigo.com
Support: support@spotwigo.com
Website: https://spotwigo.com
California Privacy Notice (If Applicable)
California residents may have additional rights under applicable privacy laws, including the right to know, access, delete, and opt out of certain data sharing practices.
European Privacy Notice (GDPR)
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including GDPR.
Your Consent
By accessing or using SpotWigo, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
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